Privacy Policy

Last updated: May 18, 2025

1. Introduction

Welcome to Londa (“we”, “us”, “our”). We operate the Londa mobile and web applications and are committed to protecting your privacy. This policy explains:

• What personal data we collect
• How we use and share it
• Your rights and choices
• How we protect your information

2. Definitions

• “Personal Data” – Information that identifies you or relates to an identifiable person.
• “Usage Data” – Information how you use our app (IP address, device info, pages visited).
• “Cookies” – Small data files stored on your device for app functionality or analytics.

3. Data We Collect

3.1 Account & Profile Data

• Email address, username (if provided), profile picture.
• Contact details you submit (phone number, address) for recovery.

3.2 Item & Location Data

• Item descriptions, photos, categories.
• GPS coordinates when you tag a location.

3.3 Communications

• Messages you send or receive through our in-app chat.
• Support tickets and email correspondence.

3.4 Usage & Device Data

• IP address, browser type, device model, operating system.
• Crash logs, performance metrics, pages/screens viewed.

4. How We Use Your Data

• Provide & improve services: Match lost/found items, enable chat, send alerts.
• Communicate: Respond to support, send updates or policy changes.
• Analytics: Understand usage patterns and platform performance.
• Security: Detect fraud, spam, and unauthorized access.
• Compliance: Meet legal obligations (e.g., law enforcement requests).

5. Legal Basis for Processing

For users in the EU, we rely on:

• Contractual necessity: To perform our service.
• Legitimate interests: Fraud prevention, service improvement.
• Consent: For optional features (e.g., marketing emails).
• Legal obligations: Data retention for law enforcement.

6. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Maintain your session and preferences.
• Analyze site usage with Google Analytics.
• Serve targeted in-app notifications.

You can disable cookies via your browser settings, but this may affect functionality.

7. Data Sharing & Third-Party Services

• Service providers: Hosting (e.g., AWS), analytics, push notifications—under NDA.
• Legal requests: Law enforcement or to protect our rights.
• Mergers & acquisitions: Only if the acquirer honors this policy.

8. International Data Transfers

Your data may be stored or processed outside your country (e.g., AWS servers in USA, Europe). We implement Standard Contractual Clauses or other safeguards to ensure adequate protection.

9. Data Retention

We retain your Personal Data as long as your account is active or needed for functionality. Usage Data is stored for up to 24 months for analytics. You may request deletion anytime (see Section 11).

10. Security Measures

We employ industry-standard safeguards:

• HTTPS/TLS encryption in transit.
• AES-256 encryption at rest.
• Regular vulnerability assessments and access controls.

However, no system is infallible—please share responsibly.

11. Your Rights & Choices

• Access & Portability: Request a copy of your data via Support.
• Correction: Update or correct your profile info in Settings.
• Deletion: Delete your account at any time; data will be removed within 30 days.
• Opt-Out: Disable location tagging or marketing emails in your profile and device settings.

12. Children’s Privacy

Our service is not directed to children under 16. We do not knowingly collect data from minors. If you believe we have, please contact us for prompt deletion.

13. Changes to This Policy

We may update this policy. We’ll notify active users in-app and update the “Last updated” date. Continued use after changes constitutes acceptance.

14. Contact Us

For questions, data requests, or concerns, please email us at Support or write to:
Bhens Enterprises Ltd.
Kampala, Uganda